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– Nelson Mandela

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MA11 Assignment

MA11 Assignment

Q Did the nurses listen and respond to the family? As a nurse manager, what could you do to encourage the nurses listen to the patients (microsystem approach)? Who else should have listened to the family in Lewis' case? What else do you think administration could have or should have done in Lewis' case to have made the family's voice heard?

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From the provided video, it can be stated that the nurses did not listen and respond to the family properly. They did their work according to their knowledge.